All cancellations are handled on a case-by-case basis and are subject to the terms set by Spinlister. Please note that bike shops reserve the right to enforce their own cancellation policy, as per the terms set in-store.
- Any rentals cancelled more than 24 hours in advance of the expected start-time will be issued a full refund.
- Any rentals cancelled within 24 hours of the expected start-time will be fully refunded upon approval by the Lister.
- If the Lister cancels more than 48 hours in advance of the expected start-time, both parties will be issued a full refund.
- If the Lister cancels within 48 hours of the expected start-time, the Renter will receive a full refund. However, the Lister will be subject to paying the service fee associated to the cancelled rental.